FAQ
01 · Frequently Asked Questions
Clear Answers Before You Send a Project Brief
These questions cover quotation inputs, supply scope, spare parts, existing-building work, after-sales support and how to reach JAFITA.
02 · Quotation Inputs
What We Need for a First Quote
A basic project brief is enough to start. Drawings help, but they are not required for the first review.
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What information do you need for an initial elevator quotation?
Start with the project country, building type, product category, quantity, rated load if known, number of floors or stops and approximate travel height. If drawings are available, send them as well.
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Can I request a quotation without drawings?
Yes. A basic project brief is enough for the first review. Additional dimensions can be confirmed later during technical coordination.
03 · Supply Scope
Complete Units, Components and OEM
JAFITA supports complete elevator systems, escalators, moving walks, accessibility products and individual components — including OEM discussions when quantity and branding scope allow.
- Complete elevator systems
- Escalators & moving walks
- Accessibility products
- Individual components
- OEM / private-label review
- International export since 2008
- Destination-market standards
- Certification confirmed per order
Certification scope should be confirmed before order finalization — it depends on country, product and specification.
04 · Spare Parts
Identify the Part Before You Order a Replacement
Compatibility is technical — not visual. Send clear references whenever possible.
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Can you help identify a spare part?
Yes. Send the original part number, nameplate, equipment model, electrical data, dimensions and clear photographs whenever possible.
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How do I know a part is compatible?
Check model, voltage, dimensions, connector arrangement and system interface. Appearance alone is not sufficient.
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What to send with the request
Part number, nameplate photos, equipment model, electrical data and measured dimensions — the clearer the package, the faster the match.
05 · Existing Buildings
Addition and Modernization Questions
Both paths start from the real building — not from a catalogue page alone.
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Can you support existing-building elevator projects?
Yes. Start by sending the building type, number of floors, proposed elevator location, approximate dimensions and site photos or drawings.
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Can you support elevator modernization?
Yes. Begin with the existing elevator model, installation year, major components and the problem the customer wants to solve.
Tied to the installed system
06 · After-Sales
What After-Sales Support Is Available?
Depending on the project and agreement, support may involve technical information, documentation, component identification, replacement parts and repeat-order coordination.
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Technical information
Product data and configuration references linked to the installed equipment.
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Documentation
Drawings, manuals or equipment records where available under the agreed scope.
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Parts & repeat orders
Component identification, replacement parts and coordinated follow-on supply.
07 · Contact
How Do I Reach JAFITA?
Use the contact details on the official JAFITA website, or send an enquiry through the contact page with your project brief.
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Website contact details
Use the published addresses, emails and phones on the current official JAFITA site.
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Online enquiry
Send a brief through the contact page — country, building type and product category are enough to start.
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What to include
Project country, product category, quantity and any drawings or photos you already have.
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Next step
We review the brief, clarify missing dimensions and confirm the applicable supply scope.
08 · Still Unsure?
Send the Brief — We Will Ask the Next Questions
Share what you know about the building and the product. Missing dimensions can be confirmed during technical coordination.
Send Your Enquiry