01 · After-Sales Support
After-Sales Support
For equipment already supplied through JAFITA, start with the original project or product information so our team can identify the unit and respond efficiently.
Contact
Contact JAFITA
Beijing Jafita Elevator Co., Ltd.
9:00–18:00 Beijing time, UTC+8
02 · Supplied Equipment
Support for Supplied Equipment
After-sales communication should begin with the original project or product information for equipment already supplied through JAFITA.
Clear references help our team identify the equipment and understand the request more efficiently — before any technical or parts discussion begins.
Start with the project file, not the symptom alone.
03 · Please Provide
Details That Speed Up Support
Share the references below with your request. For component needs, include the original part number and quantity where possible.
- Project name or order reference
- Project country
- Elevator model
- Equipment identification
- Current issue
- Photos or video
- Nameplates
- Relevant drawings
Component requests should include the original part number and quantity wherever available.
04 · Support May Involve
What After-Sales Support Can Cover
The exact support scope depends on the original supply agreement and the technical nature of the request.
01
Technical & Documentation
Technical information and product documentation tied to the equipment already supplied.
02
Components & Parts
Component identification and replacement-part enquiries against the original configuration.
03
Repeat & Configuration
Repeat equipment requirements and existing configuration reference for matching supply.
05 · Scope & Agreement
Aligned to the Original Supply
After-sales work is framed by what was originally supplied and by the technical nature of the request — not by a generic catalogue promise.
When you include project references, identification data and clear issue notes, our team can confirm whether the support path is documentation, parts identification or a repeat-equipment discussion.
Scope follows the original supply agreement and the request itself.
06 · Clear Requests
Faster Identification, Clearer Response
Photos, nameplates and drawings reduce back-and-forth when the unit sits in another country or another contractor’s care.
Send the after-sales request with the identification pack above so we can locate the supplied equipment and route the enquiry correctly.
07 · Contact
Send an After-Sales Request
Include the project reference, equipment identification and current issue. We will review against the original supply record and respond with the appropriate support path.
- 01 Project reference
- 02 Equipment identification
- 03 Current issue