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JAFITA — Maintenance & Technical Support

Support does not end when the equipment is delivered.

01 · Maintenance & Technical Support

Keep the Equipment Understandable Throughout Its Service Life

Over years of operation, customers may need technical information, component identification, replacement parts, configuration records or support for additional equipment. JAFITA keeps that discussion tied to the actual elevator system.

Building occupant waiting at a landing while the installed elevator remains in daily service
Project files and equipment records laid out for an elevator identity review
Identify the system before discussing the part.

02 · Start with the Equipment Identity

A Useful Request Names the Elevator Clearly

Please provide any available information that ties the enquiry to the installed system. If the equipment was previously supplied through JAFITA, include the original project or order reference.

  • Elevator manufacturer
  • Equipment model or series
  • Project reference
  • Installation year
  • Rated load and speed
  • Number of stops
  • Controller / traction / door models
  • Original part number
  • Nameplates and drawings
  • Photos or videos of the issue

The clearer the equipment identity, the faster the technical discussion can begin.

03 · Technical Support for Existing Equipment

Review Tied to the Installed Configuration

Depending on the equipment and agreed scope, support may involve product information, drawings, component matching, compatibility review or repeat-equipment reference.

Precision metal cutting used to produce identifiable elevator components
Support starts from the confirmed configuration, not a generic catalogue page.

  • Product Information

    Technical data, product configuration and previously confirmed equipment information.

  • Drawings & Documentation

    Relevant drawings, electrical information, manuals or equipment references where available.

  • Component Identification

    Matching a replacement requirement to the original component specification.

  • Compatibility Review

    Checking model, voltage, dimensions, connector arrangement or interface before a replacement is confirmed.

  • Repeat Equipment

    Using previously confirmed project information when additional units or related products are required.

Close view of industrial electrical connections that can look similar while remaining incompatible
Spec

Not appearance

04 · Records, Not Guesswork

Maintenance Gets Harder When Identity Is Lost

Two parts can look almost identical while using different voltages, communication protocols, connectors, encoders, mounting dimensions, software versions or compatible equipment series.

JAFITA recommends keeping equipment records, nameplates, drawings and major component information after installation.

  • Voltages
  • Communication protocols
  • Connectors
  • Encoders
  • Mounting dimensions
  • Software versions
  • Compatible series

Match components by specification — not by appearance.

Assorted mechanical and electrical spare parts prepared for model-specific identification
Send a part number or nameplate whenever it exists.

05 · Replacement-Part Support

Enquiries Across Elevator and Escalator Systems

JAFITA supports replacement-part enquiries for elevator and escalator systems. For the most accurate review, provide the original part number and nameplate.

  • Traction machines
  • Controllers and cabinets
  • Inverters and drives
  • Door operators
  • Car-door and landing-door parts
  • COP and LOP units
  • Guide and suspension parts
  • Safety-related components
  • Escalator components
  • Other maintenance parts

06 · Support for International Customers

Records Save Time When Teams Are in Different Countries

JAFITA has been engaged in elevator export business since 2008. When the equipment, installation site and supply team are in different countries, accurate records save significant time during troubleshooting and replacement-part sourcing.

International city skyline representing overseas elevator support requests
Export experience since 2008
Passengers using an installed elevator that later needs remote technical support
Installed equipment
Export cargo being prepared for an overseas spare-parts shipment
Cross-border parts

  • What to include

    Project country, site contact, equipment identification, a clear written description, photos or video, and required quantity if a part is needed.

  • Local responsibility

    When the issue involves local installation, inspection or regulatory requirements, the responsible local elevator contractor should remain part of the process.

07 · What We Can Help Clarify

Four Questions Before a Replacement Is Confirmed

The first task is to understand whether the request is a correct part, a possible alternative, a documented configuration, or a broader modernization discussion.

Technician comparing a component against written equipment records

Is the Requested Part Correct?

We review the information provided and compare available technical details before confirming a replacement route.

Electronic assembly that must be checked for interface compatibility before substitution

Is an Alternative Available?

Where an exact original component is not available, a possible alternative must be evaluated for compatibility before substitution.

Archived elevator project photograph used as a configuration reference

Can the Original Configuration Be Referenced?

For previous JAFITA projects, available records may help support repeat requirements or component identification.

Existing elevator equipment being assessed for part replacement versus modernization

Maintenance or Modernization?

If several major systems are aging or obsolete, a broader modernization review may be more practical than replacing parts repeatedly.

08 · Support for Long-Term Cooperation

Make the Next Requirement Easier Than the First

For distributors, elevator companies and repeat buyers, long-term technical continuity matters. A previously confirmed configuration can help with later work.

  • Repeat orders
  • Additional units
  • Spare parts
  • Matching components
  • Matching finishes
  • Documentation requests
  • OEM follow-up
Business team using a modern office elevator during an ongoing supply relationship
Continuity after the first confirmed configuration.
Hotel elevator lobby representing long-term technical support after installation

09 · Need Technical Support?

Send the Equipment Information You Already Have

If you do not know the exact component name, send clear images of the original equipment and its identification labels.

  • Project country
  • Elevator model
  • Current issue
  • Nameplate
  • Photos or video
Send Your Support Request