01 · Spare Parts Supply
Find the Correct Elevator Part Before You Order It
Spare-parts sourcing is not only an availability problem. It is an identification problem. A component may look identical to the original while using a different voltage, connector, communication protocol, dimension, encoder or software version.
JAFITA supports elevator companies, maintenance teams, distributors and project owners with model-specific elevator and escalator component enquiries. Our approach begins with the original equipment information and technical specification—not with appearance alone.
02 · What Information Should You Send?
What Information Should You Send?
The more original information you provide, the more accurately the part can be reviewed.
Useful information includes:
- Elevator or escalator manufacturer
- Equipment model or series
- Original part number
- Nameplate photograph
- Voltage and electrical rating
- Connector photographs
- Overall dimensions
- Mounting dimensions
- Original drawing
- Front, rear and side photographs
- Required quantity
If the component is already installed, photos showing how it connects to the surrounding equipment can also be useful.
03 · Main Spare-Parts Categories
Main Spare-Parts Categories
Enquiries typically fall into these elevator and escalator component families. Each request is reviewed against the original model and technical specification.
Traction & Drive Components
Traction machines, inverters, encoders and related drive components.
Control Components
Controllers, control cabinets, circuit boards, interface devices and related electrical items.
Door-System Components
Door operators, landing-door parts, car-door parts, rollers, sensors and related mechanisms.
Operating Fixtures
COP, LOP, buttons, displays, indicators and associated interface components.
Mechanical Components
Guide-related parts, suspension components, car-frame items and other mechanical replacement requirements.
Safety-Related Components
Safety gears, overspeed governors, buffers and other safety-related items, subject to exact model and project requirements.
Escalator Components
Steps, handrails, drive-related parts, controls and other escalator replacement items.
04 · Match by Specification
Match by Specification—not by Appearance
This principle is especially important for electronic and electromechanical parts.
Before confirming a replacement, available information should be checked for factors such as:
- Model number
- Voltage
- Current or power rating
- Communication interface
- Connector arrangement
- Encoder type
- Mechanical dimensions
- Mounting points
- Equipment compatibility
A visually similar component should never be assumed to be interchangeable without technical confirmation.
Possible routes for a spare-parts request
05 · Original / Alternative / Upgrade
Original Part, Alternative or Upgrade?
Depending on the age of the elevator and the availability of the original component, a spare-parts request may follow one of several routes.
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01
Original Replacement
The same model or original-equipment part is available.
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02
Technically Compatible Alternative
A substitute may be possible, but its compatibility must be confirmed against the existing system.
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03
Modernization Requirement
If the original part is obsolete and the replacement affects several connected systems, modernization may be more practical than replacing a single component.
JAFITA helps customers clarify which type of requirement they are dealing with before moving to commercial confirmation.
06 · Spare Parts for Previous Projects
Spare Parts for Previous Projects
For equipment previously supplied through JAFITA, project references and historical configuration information can help simplify future enquiries.
When available, send:
- Original quotation or order number
- Project name
- Equipment serial or identification number
- Elevator model
- Required component
This can reduce the need to identify the equipment from photographs alone.
07 · Spare Parts for International Customers
Spare Parts for International Customers
International spare-parts orders require clear identification because returns and re-shipment can be costly.
For overseas enquiries, we recommend confirming:
- Project country
- Part identity
- Quantity
- Electrical specification
- Dimensions
- Delivery urgency
- Preferred shipping method
Packaging and commercial documentation are coordinated according to the final order and shipping arrangement.
08 · Recommended Spare Parts for New Projects
Recommended Spare Parts for New Projects
For certain projects, it may be practical to order selected spare parts together with the original elevator equipment.
The appropriate spare-parts package depends on the equipment type, component configuration, local maintenance capability and project requirements.
This can be discussed before shipment so that the customer has a clearer maintenance reference after installation.
09 · For Distributors
For Distributors & Maintenance Companies
JAFITA also supports recurring component requirements for professional buyers.
Where repeat cooperation is established, clear records of approved models and specifications can help improve the efficiency of later orders.
This is particularly useful for:
- Elevator distributors
- Maintenance companies
- Installation companies
- Regional elevator brands
- Contractors managing multiple sites
10 · Need a Spare Part?
Need a Spare Part?
Send us the original information first. If the part number is missing, send clear photographs from multiple angles together with electrical and dimensional information.
Part number · Nameplate · Equipment model · Photos · Quantity